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Our solutions
Hexastep’s core areas are Consultancy and Technologic Development, the solutions offered are transversal to both areas. Taking advantage of our expertise, competencies, flexibility to meet our customers’ requirements and the unique way that we address complex problems both in the consultancy and R&D ( Research and Development) area, Hexastep manages to collect a set of innovative solutions targeted to specific areas of need of our customers.
Our solutions are structured as:
Business Support Systems (BSS)
Solutions in the Business Support System area (BSS), have as main focus the business of our customers, and are oriented to support company management and also increase business. In our portfolio we display a set of tools, that in an innovative and adjustable manner respond to the needs of each company. The goal of these kind of solutions is to provide customers with the ability to manage their business processes, customers, financial area, HR, purchasing, , assets, projects, knowledge and decision support.
Enterprise Intranet and Web Portal
Enterprise Intranet and Web Portal is an enterprise web platform for building business solutions that deliver immediate results and long-term value. Get the benefits of packaged applications and an enterprise application framework in a single solution. In one single solution allow the companies to take advantages of the application packaging and acquiring an Enterprise collaboration framework application. (+)
The Enterprise Intranet and Web Portal provide the customer immediate return on investment and broad product capabilities:
- Content & Document Management with Microsoft Office® integration;
- Web Publishing and Shared Workspaces;
- Enterprise Collaboration;
- Social Networking and Mashups;
- Enterprise Portals and Identity Management;
Enterprises are using Enterprise Intranet and Web Portal to build robust business solutions that deliver results:
- Self-Service Portals;
- Knowledge Sharing Workspaces;
- Dynamic Web 2.0 Websites;
- Revenue-generating Social Networks;
- Enterprise Application Integration;
Document Management
The document management solution manages documents and relates them to people (users), processes and contents. This is a tool that works for your business, safely archiving all your critical documents and also addressing compliance quality standards needs, without losing the focus on providing a simple solution on document management.(+)
The features scope of this solution, relies basically in two points:
- Archiving the documents and managing its life cycle;
- Managing control, sharing, availability, and search of documents;
- This solution is suitable to small and medium company due to its scope and information volume capacity;
This solution include the advantages inherent of a Document Management System, bypassing the disadvantages of typical solutions available in the market:
- Familiar file and folder structure from Windows ® Explorer;
- Becomes part of your Microsoft applications;
- Download and installation in less than 10m without technical expertise;
- Import documents from your actual shared units;
- Runs in both platforms Windows ® and Linux Server;
- Implemented in PHP, to allow easy integration with Open-Source software;
The Document Management Solution is available from several user interfaces
- Web browsers;
- Microsoft ® Windows ® desktop;
- Microsoft ® Office ® Applications;
- Third-party WebDAV clients.
This solution allows:
- Sharing documents;
- Control document versions;
- Secure and Control Documents;
- Document indexing and search engine ;
- Managing and Control of Workflows;
Customer Relationship Management
CRM has become a vital tool in supporting the business of a company, it is a management integrated system whose main focus is customers. In a standard and functional way it organizes information collected by several users, providing a broad view of the business. (+)
The CRM solution has the following characteristics and features:
- Customizable pages by users;
- Prospect customers follow-up;
- Managing contacts;
- Opportunities management;
- Account correlation;
- Tasks and activities;
- Marketing Campaigns;
- Sharing Agendas;
- Document Management;
- Email processing;
- Web Portals;
- Control Panel graphics;
- Project Management;
- Events Management;
- Staff directory
- RSS syndication
- SQL Server support
- Microsoft Windows Support
The CRM solution was developed in open-source, which gives it advantages in terms of flexibility, lower costs and totally customized adapting to customer needs.
Enterprise Resource Planning
The ERP solution is a set of modular applications mainly focuses in helping the managing business processes of a company. It’s a flexible and innovative open source solution, allowing IT managers to acquire an ERP solution, highly customizable to the reality of their business and most important within their budget.(+)
These processes can be integrated in a broader vision as follows:
- Product development;
- Purchasing materials and components;
- Suppliers and customers interactions;
- Monitoring production orders;
- Customer services;
- Stock Management;
- Accounting and Financial Management;
- Human resource Management;
- Quality Management;
- Project Management;
Our approach on an ERP implementation, and what we recommend to our customers, is to proceed with the implementation of the base solution as a first faze the, and on 2nd fase adding more modules or features according to the needs of the customer, allowing them to gradually adapt to a new technology.
By choosing an open source solution you will have more control and freedom of choice on how it will be developed and/or oriented, since you are not bound to any software company.
HRM
HRM is an open source solution that includes a wide range of features that are crucial to the management of Human Resources of your company, it’s the perfect platform to align the HR processes with the corporate strategy and objectives. (+)
The following modules are included in the solution:
- Administrations Module;
- Personal Information Module;
- Employee Self-Service Module;
- Report Module;
- Leave Module;
- Time and Attendance Module;
- Benefit Module;
- Recruitment Module;
The HRM solution is simple and easy to use, for both administrators and general users, more than a simple information repository of personal information, HRM automate the routine tasks, like requests for vacations in done by a user through a web browser, than notify his manager and request for his approval. The recruitment and selection is streamlined thanks to the Recruitment Module.
It’s an essential tool, in any company, highlighting not only its quality and easy to use, but also its affordable cost.
Content Management
The Content Management it’s easy to use, extensible and modular, allowing creating web sites and powerful online web based applications.
This solution allows to keep a track of every type of content in an web site. The content can be text, pictures, music, video, documents or any other that you may need. The great advantage using a Content Management solution is that it doesn’t need any experience or technical knowledge to manage your site. (+)
The Content Management solution allow developers to create quickly and easily:
- Inventory control systems;
- Data report tools;
- Customized product catalogs;
- Integrated e-commerce systems;
- Complex business directories;
- Reservation systems;
- Communication tools;
This is a PHP and MySQL based solution.
Microsoft SharePoint Server (MOSS)
Hexastep has expertise in implementing SharePoint Server based solutions.
The offering in this area ranges from the Installation, Administration, Configuration, Customization and Development of Document Management and Enterprise Collaboration.
With Sharepoint Server companies are equipped with a system with great capabilities. (+)
Windows SharePoint Services provides the following core document management functionality:
- Major and minor versioning
- Check-in/check-out document locking
- Rich descriptive metadata
- Workflow
- Content type–based policies
- Auditing
- Role-based-access controls at the document library, folder, and individual document levels
Office SharePoint Server 2007 builds on these capabilities to deliver the following:
- Enhanced authoring
- Business document processing
- Web content management and publishing
- Records management
- Policy management
- Search in several types od documents, Word, Excel, PowerPoint, PDF.
- Support for multilanguage publishing.
And other features.
Operation Support Systems (OSS)
Our offer in OSS (Operations Support Systems), consists in a set of products and solutions aimed to manage the performance, inventory, processes involving means and resources of infrastructures and systems.
The purpose of this type of solutions and products is to help service providers to maximize the return of investment, reduce costs, and improve platform services control, providing enhanced service levels and time to market when launching new offerings.
GRID - Integrated Remote Device Management
GRID is framework that establishes a set of integrated services, enabling monitorization and management of electronic devices.
Monitoring and management of:
- Collecting alarm conditions from network components;
- Remote Control of network components;
- Reading Analog measures;
More information soon.
Help Desk – Trouble Ticketing
The Help Desk – Trouble Ticketing solution was developed to meet the most demanding requests from companies, providing our customers with a help-desk system planned according to the best ITIL practices.
The Help Desk Trouble Ticketing is a critical application in any organization. The way a company handle efficiently their customer support is a high quality indicator of their products and services.(+)
Some solution benefits:
- Being an open source solution, the number or installations is not restrain;
- Cost and investment reduction in the IT area – without licensing costs;
- Reduced response times thanks to intelligent process control and SLA-based escalation mechanisms;
- Reduced resolution times due to cross-process communication control and an integrated knowledge database;
- Higher customer satisfaction thanks to higher service quality and full transparency at all times regarding status and processing state of their requests;
- Optimizing routine tasks and time;
- Reliable service quality management based on sound figures and reports;
- Reduced service costs thanks to more efficient IT;
- Migration to a broader service ITSM (Incident Management, Problem Management, Configuration Management, CMDB);
- Web application accessible through any browser, easy to use and maintain;
- Oracle, MSSQL, MySQL, DB2 Database compatible;
Asset Management
The complexity and constant changes that IT environments are subject arises the need to control costs, and IT assets. For this end Hexastep, offers an Asset Management Solution which enables the effective management of IT assets, software Licenses, Contracts, Incidents, Contacts. (+)
An application easy to use, web based, without requiring software-client installation, and a part of the Administration module it has:
Issue Management Module
- Allow users to submit issues (bugs, feature requests, tasks, etc)
- Assign, route and notify users to get issues resolved
- Search and monitor
IT Asset Management Module
- Track hardware and software;
- Manage software licenses to ensure license compliance;
- Identify un-used software licenses;
- Track all asset information including status, assignee, and location;
Contact Management Module
- Store contact information including name, phone numbers, e-mail addresses, home and work addresses, and more;
- Export contact list to CSV format or individual contact to vCard format;
Service Contract Module
- Associate contracts to existing assets in the Knowledge database;
- Index documents to a relate asset;
Asset Incident Report Module
- Enables users to submit questions (connected with bugs, feature requests, tasks etc.);
- Assign and address outstanding issues or problems, notify users when problems or issues are resolved;
- Search and monitoring problems;
- Blogs and service syndication (RSS);
Security System Management
The goal of the Security System Management solution is to provide a comprehensive compilation of tools that when working together, grant a secure network management. Graphical view over each and every aspect of the network/hosts/ physical access devices/servers/etc.
Some of the strong aspects of this Security System Management Solution are the correlation engine with medium/ high level of visualization interfaces as well as reporting and incident managing tools, working on a set of defined assets such as hosts, networks, groups and services. (+)
The information is available to the user, according to his profile, which enables a safe multi-user environment. Also has the ability to act as an IPS (Intrusion Prevention System).
Solution Components:
- Arpwatch, used for mac anomaly detection.
- P0f, used for passive OS detection and os change analisys.
- Nessus, used for vulnerability assessment and for cross correlation (IDS vs Security Scanner).
- Snort, the IDS, also used for cross correlation with nessus.
- Spade, the statistical packet anomaly detection engine. Used to gain knowledge about attacks without signature.
- Tcptrack, used for session data information which can grant useful information for attack correlation.
- Ntop, which builds an impressive network information database from which we can get aberrant behaviour anomaly detection.
- Nagios. Being fed from the host asset database it monitors host and service availability information.
- Osiris, a great HIDS.
- OCS-NG, Cross-Platform inventory solution.
- OSSEC, integrity, rootkit, registry detection and more.
Network Monitoring
The Network Monitoring solution is a monitoring open-source solution that manages configuration, status, network performances, servers and applications.
Agentless regarding data collection is concern, supports any SNMP-enabled equipment without any performance impact in systems monitoring. (+)
Solution components:
- CMDB;
- Inventory and change tracking;
- Auto-Discovery;
- Availability Monitoring;
- Performance Monitoring;
- Event and Log Management;
- Web Portal and Dashboards;
- Alerting & Reporting;
- Automatic Remediation;
- Network Visualization;
- Integrations API;
- Community Reports Library;
- Community Monitors Library